Here’s the legal stuff you need to know:
By ordering off our website or in store, you agree to the following terms and understand that you are placing an order for goods and/or services. You agree to be legally bound and to abide by the following terms. If you do not agree to these terms, this transaction is null and void. Prism Design and Embroidery reserves the right, at any time, to change, modify, alter, or update the terms and conditions, as deemed necessary. By accepting this document, you also agree to follow the terms and conditions set forth by those changes. Any changes or modifications are effective immediately upon notice thereof, as published and/or posted on our website.
PRIVACY
Prism Design and Embroidery respects your privacy. We do not buy, sell, rent, lease, hock, barter, donate, or share personal information, email addresses or identifiable information regarding its customers in any way.
RETURNED CHECKS & ACH PAYMENTS
Prism Design and Embroidery charges a $25.00 fee for any returned checks. Any fees, legal or non-legal, occurred in the collection process will be charged to the party responsible. Orders placed using credits cards/debit cards are subject to this policy.
RETURNS AND CANCELLATIONS
Special orders are final and cannot be returned or exchanged. Purchases from our inventory may be exchanged within 1 week of the date of purchase for another item in our inventory or for an in-store credit as a gift card. We do not give refunds.
Custom orders may only be cancelled, at no charge, if we have not placed the order for the apparel. If we have placed the order for the apparel, the customer may still cancel, but is responsible for paying any costs already incurred.
Because all decorated items are custom-made, we do not accept returns or exchanges for sizing issues unless there was a clear error in supplier sizing or decoration. It is the customer’s responsibility to review size charts and select the correct size before placing an order. If you are unsure about sizing, please reach out before ordering. We’re happy to help guide you!
We strive to satisfy our customers and will make every effort to correct our mistakes. Decorated items cannot be accepted for return unless defective, damaged, or incorrect items were shipped.
PROVIDED APPAREL
Prism Design and Embroidery prints on the provided apparel. Our prices are adjusted for prints on provided apparel, and we do not replace items that may not turn out during the production process.
COPYWRITTEN MATERIAL
Prism Design and Embroidery will not accept any images, designs, or other material protected by copyright without the permission of the actual copyright owner. By approving a proof with such images, designs, or other material, the approving party warrants and represents that it owns all of the copyright in such images, designs, or other material. If they do not own the images, designs, or other material, the approving party warrants and represents that they have received permission from the person or entity who owns the copyright in such images, designs, or other material.
So that you know, we cannot print or reproduce logos from collegiate or professional sports teams. These require licensing, and we do not hold any licenses at this time.